FAQs

Frequently Asked Questions

You have questions? Awesome! We have answers. Check out the video to hear our Vice President of Strategic Growth, Jason Wellman, go over our most frequently asked questions. Or, feel free to take a look at some questions and answers below.

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There are no hidden fees with the Marketing4ECPs membership, although there are situations where you may want to pay for additional services. We promise we’ll never recommend any additional services unless we think they’re necessary, or at least, very important.

Yup! Your Marketing4ECPs team is headed by your Marketing Director and Account Manager. They’ll work with you to build a 1-year marketing plan based on your long-term goals. Then they’ll break the one year plan into quarterly targets.

Your Marketing4ECPs team wants to be sure that any marketing activity aligns with your practice’s goals. You can be as hands-on with your marketing strategy as you want. Lots of clients have marketing ideas they’ve always wanted to try but never had the time or resources until they started working with us. Others prefer to have their Marketing4ECPs team strategize and present ideas based on their practice vision and goals, then lean on our team to execute their chosen idea.

Launching your full Marketing4ECPs program typically takes 4 to 6 weeks. Once we launch your program, you’ll start to see new leads immediately. It’s crucial that you and your Marketing4ECPs account team stay connected to make sure your marketing efforts give you the results you’re looking for. Your team will meet with you monthly to go over your marketing dashboard, giving you full transparency into the success of your marketing investment. The goal of Marketing4ECPs is making the absolute most out of your marketing dollars.

There lots of patient management software tools available to you. These tools give you the opportunity to tailor your practice communications to each patient’s preferences. For example, some may prefer that you email them, while others might find texts more convenient. Our patient communication software is made to support you if your patient management software doesn’t use email, SMS text messaging, or automated communication. If you want to keep using your current system, we can help you optimize your system within your marketing strategy. If you don’t have certain communication features with your system or processes in place for patient feedback or recall messages, we’ll give you the tools and support you need to implement those features or processes.

Marketing4ECPs uses a full suite of software to track and measure how potential patients are engaging with your ads and website. Using dynamic call tracking and analytics software, we can measure and track phone calls and online appointment requests, tracing them back to the source or tactic that lead to the phone call or appointment request.

This system gives you transparency into how many leads were generated from Facebook and Instagram compared to Google Adwords, or via direct visits to your website. This transparency also allows your Marketing4ECPs marketing scientist to identify which tactics are working best for you and make sure your campaign is as efficient as possible.

If you own your current website, you keep it. When your Marketing4ECPs website is built and launched, we’ll unpublish and save your current website, just in case you ever need it in the future.

Should you ever choose to step away from your full Marketing4ECPs website, you still own it*. Marketing4ECPs will work with you or your webmaster to transfer the hosting of your website to ensure you have a seamless transition without downtime. Your Marketing4ECPs website is built using the WordPress platform. WordPress is one of the most widely used website platforms meaning that you or any other web developer will have the ability to update or revise if needed.

*As for the fine print, Marketing4ECPs does not charge clients a set-up fee to launch their program; however, there is a significant investment of time, technology, and expertise into the build and launch of your website. If you choose to step away from your Marketing4ECPs program prior to the end of 6 paid retainer months, Marketing4ECPs retains the ownership of your website. At that time, if you retained ownership of your old website, it will be published online and Marketing4ECPs will ensure you do not see any downtime online.

The launch of your Marketing4ECPs program takes 4 – 6 weeks. In that time, your website will be custom designed, professionally written, approved and built. At the same time, you’ll work with our team to build your first quarter’s marketing campaigns, claim and standardize your social media profiles, build your Google Adwords lead generation campaign, and identify and schedule any graphic design support you need for in-practice collateral.

Our marketing support goes beyond online and into the practice. When working with you to build and launch your marketing campaigns, we offer all of the tools you need, including in-office posters or point of sale signage, local newspaper or magazine ads, radio advertising, or sponsorship of the local sports team. We also support you if you need practice brochures, services information cards, business cards, recall cards, forms, or letters.

Many Marketing4ECPs clients have made implemented patient management software and processes. We’ve created patient communication tools to help our clients if their current patient management software doesn’t offer all the functionalities they need. Our patient communication software is not a replacement, but a complementing set of tools available when and where they’re needed. We want to ensure our clients have the best opportunity to tailor their communication style to their patients’ preferences, including email and text messaging while maintaining strong processes for gathering patient feedback and online reviews.

We build our websites off of 3 primary pillars. The first is design. You work with your graphic designer to ensure it represents your brand properly and delivers a strong first impression.

The second pillar is content and structure. Search engines don’t know what your website looks like, only what it says and how visitors interact with it. All of the content on your website is custom-written by a professional extensively trained in writing for eye care, then edited by an optometrist. Combing custom content within a website structure built using search engine optimization best practices allow your site to be ranked higher and more often by search engines.

The final pillar is performance. Your website is your number-one salesperson tasked with turning visitors into patient leads. By analyzing the entire network of Marketing4ECPs clients, our team is constantly analyzing performance and trends on a macro level, refining our website formula and its ability to turn a visitor into a lead. Then we use conversion rate optimization software on your individual website to identify any adjustments needed to help your website perform more effectively.

It takes 4 – 6 weeks to build your program. In that time your, Marketing4ECPs team invests 80 – 100 hours bringing your program to launch. We start our first day with you with a 60-minute on-boarding meeting. We’ll also give you a practice overview and questionnaire document to complete and submit prior to the meeting. This document is sort of like your homework. During the build process, your Account Manager works with you to gain feedback and approvals of everything we build for you. We’ll bring you in for feedback, and to make sure your program and marketing strategy align with your objectives.

Yes, absolutely. Every month, your team prepares a comprehensive dashboard providing both macro and micro analysis of your marketing performance. We’ll meet with you to review your dashboard, discuss any learnings, review the work completed the previous month, and confirm the projects or initiatives for the upcoming month according to your marketing strategy. This meeting ensures that we’re always in line with your practice’s marketing objectives.

We’re always available to talk with you. Your Marketing4ECPs team keeps standard office hours and is happy to answer any questions you may have. You have access to your account manager on a daily basis. We like to meet with you at least once a month to review your dashboard metrics and make sure we’re on track with your goals.

For those new to digital marketing, we understand that it can be somewhat of a mysterious black box. Our mission is to open that box and provide education, insight, and context to all the areas of digital marketing and how they impact your business. Your team takes the time to know your comfort level with the tools and tactics we deploy as part of your marketing strategy to make sure you’re part of the process. Your monthly dashboard meeting is designed to not only educate and clarify but provide an opportunity for you to connect with your team to openly discuss your marketing and its impact on your practice. Your team will work with you to analyze ROI and determine strategic steps forward based on the data and metrics collected in your marketing program.

Your account manager is your primary point of contact. They’ll be available to you via Project Management Software called Basecamp, which connects with your email; allowing you to send emails as usual. Basecamp keeps all communication, files, and approvals associated with your program organized in one place.

Absolutely, we would love to connect you with a couple clients so you can ask them questions from the practice point of view.

The Marketing4ECPs program begins with signing a program agreement. Unlike a contract, the agreement gives a detailed outline of the elements and deliverables included in the Marketing4ECPs program. You have the ability to cancel the agreement with 30 days notice at any point during your program. You are then given some homework in the form of a practice overview & questionnaire. We ask that you complete the overview and questionnaire prior to your 60-minute on-boarding meeting. In that meeting, you will meet your marketing director and account manager to discuss your marketing objectives. Our team will then get to work building your program.

Both the Leads4ECPs and Influence4ECPs programs use your existing website as part of the program. The advantage of a custom Marketing4ECPs website within the Perform4ECPs or Champion4ECPs program is your ability to leverage our proven formula for website performance to benefit your practice. A custom-build Marketing4ECPs website allows you to benefit from all of the elements of the program and see your best ROI. Your current website is kept for you in case you ever want to use it again in the future.

After connecting with Marketing4ECPs and determining which program best meet your needs, the next step is to hire Marketing4ECPs! We’ll give you a program agreement to review and sign. Then, we’ll introduce you to your team, set your on-boarding date, and get ready to work with you.

Billing is done monthly in advance. You will be billed within the first 5 days of the month for your agreed upon retainer. Payment is made by credit card. Upon signing your program agreement, you’ll also be given a pre-authorization agreement permitting 4ECPs to bill your credit card monthly.

Yes absolutely! You have a dedicated graphic designer on your team and up to 3 hours per month or 36 hours per year of ancillary graphic design support for items such as business cards, recall cards, practice posters, or brochures.

Yes, some clients have an e-commerce process for their products and services. We can help incorporate that process and platform into your website.

We sure can. Your Marketing4ECPs retainer is based on a single brand. For businesses that operate under different brand names, we would establish a separate retainer program for the needs of that brand.

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